Formalities English NEW

About DelAgan


My passion for everything from a bygone era reared itself in childhood…Living in Egypt for a while helped kick that off! I fell in love with the idea that historical objects, works of art and monuments were in fact witnesses from our past that have survived the passage of time. These are to be treasured, appreciated, studied and above all looked after for the benefit of future generations.

 

What else could I have ended up studying but archaeology! After several years of allowing my professional career to take me to entirely other areas of business, I finally decided to make myself truly happy by again focussing on my interests and passions. I followed semi-private antique restoration lessons given by a restorer who has also worked for the Louvre museum, amongst other clients. I followed a four year in-depth course on Antiques & Art History and obtained my certificate with flying colours in 2020. My end-of-studies dissertation treated the 'Authentication of antique furniture based on technical elements as opposed to stylistic elements'.

 

Contact and Complaints


info@DelAgan.com


Please send me an email and I will respond to you quickly, answering your enquiry in a fully informative manner. Please remember to check your junk mail folder in case my reply email ends up there.


I do my utmost to have only happy customers, but should you for some reason have a complaint you are kindly asked to share it with me via the above email address; I will get back you as swiftly as possible (max 2 days later).



Phone number: 0470/454946 (from abroad: +32 470 454946)

E-mail: info@delagan.com

 


Detailed information about the Complaints Procedure and Conflicts can be found in DelAgan’s Terms & Conditions


Privacy and Security Statement


I take your privacy just as seriously as I take mine. This website does not place cookies on your PC and your visit to this website will not result in your personal data being gathered or stored for the purpose of sharing it with third parties. I run a person to person business and so I only use your contact details for the purpose of direct communications between us regarding our business transaction, as well as for creating an invoice. Seeing as payments are done by bank transfer, I do not require your bank account or credit card information. Any information obtained will not be shared with third parties of any kind.

 

I fully respect the laws in regards to Privacy Protection and the European General Data Protection Regulation (GDPR):

 

The personal data Collected by DelAgan is the data you communicate to us via email for the purpose of placing an order: 

1) Your name

2) Your address (shipment and billing)

3) Your email address

 

Read the detailed information and full legal text in DelAgan’s Terms & Conditions


 

Read the detailed Terms & Conditions

Download a PDF version of the terms and conditions here.


 

Payments


I accept payments via PayPal, traditional bank transfer or as cash upon personal pick-up.

 

Creditcard payments can be made on my shop (DelAgan) on www.Etsy.com where many of my items are listed.


After you send me an email, I will get back to you ASAP to confirm the total cost including shipment and provide you with payment details. Shipments can only be arranged once your payment is received. 

 

Read the detailed information in DelAgan’s Terms & Conditions

 

Shipment Policy



In principle, items can be shipped to most countries. 


Please note that for certain destinations, primarily those outside of the European Union, import customs taxes will need to be paid by the recipient/customer).


The total cost is provided to you prior to the payment, either via the site itself or in an email. Shipments will be arranged for only after payment is received. Once shipped, you will receive a confirmation email with a tracking number.

 

Small and medium sized packages will be sent by the Belgian postal service (BPost) or a private courrier such as GLS. Items of a hig value will also be sent by an insured private courrier. 


Larger items will be sent by private courier. The shipment cost depends on the size of the item and the delivery destination. 


Read the detailed information in DelAgan’s Terms & Conditions


Returns, Refunds and Damage


I fully respect all legal standards and reimbursements are possible. Please read the detailed information and conditions in DelAgan’s Terms & Conditions.




Formal Identification Details


Owned/ managed by:       An Devriese

Company registered at:   Clos de la Pergola 7 - 1332 Genval -  Belgium     

Company Reg. number:  806804032

                                         (DelAgan is Small enterprise subject to the tax exemption scheme. VAT not applicable)

Phone number:                0470/454946 (from abroad: +32 470 454946)

E-mail:                             info@delagan.com