Order and Payment Procedure/Policy
Returns and Refunds
Items Damaged During Shipment
Conformity and Guarantee
Privacy and Security Statement
Content and Copyright Notice
Force Majeure/ Unexpected Events Beyond Our Control Complaints Procedure and Conflicts
Step 1: Selection
Each item is described in detail in a webpage dedicated to that item. The cost of the item (taxes included) and, in most cases, its shipment cost are indicated upfront (large items that need to be shipped via a private courier are subject to a personalised price quote).
If you are interested in buying the item you can click on the ‘Contact’ button to send an email to DelAgan.
Step 2: Information request, Placing your Order, Providing your details if relevant
Based on your questions and return answers in regards to the item(s) you wish to purchase, shipment information etc, DelAgan may ask you, when relevant, to provide details such as your address. This information is for the next step. Please check your junk e-mail folder in case my return emails ends up there.
Step 3: Proforma invoice/price quote for your approval and reservation of item
Your above information will enable the confirmation of the total cost (shipment cost + item cost, as provided in the product page), OR the additional calculation of the shipment by private courier if a larger item is concerned. You will receive, via return email a day (or max two) later, your cost confirmation via a proforma invoice. A proforma invoice serves as a price quote/confirmation and does not entail a payment/purchase obligation.
The item will be put on reserve for you as of when you are sent the quote/proforma invoice. This reservation status lasts maximum five days (week- and weekend days)
Please check your junk e-mail folder in case my return emails ends up there.
Step 4: Payment
If you agree with the final cost indicated in the proforma invoice and you wish to purchase the item, then please proceed by paying the invoice. Payments are carried out by PayPal or traditional bank transfer (cash can also be accepted if you are picking up the item yourself). Most of the items can be bought via www.Etsy.com and paid via creditcard on that platform.
The item will be put on reserve for you as of when you are sent the quote/proforma invoice. This reservation status lasts maximum five days (week- and weekend days); if your payment is not received within that time the reservation will be cancelled. Processing the payment implies that you have accepted DelAgan’s Terms & Conditions, which serves as the contract of sale between us.
Step 5: Confirmation of purchase, sales Invoice, and shipment
Once I have received your payment, I will send you a confirmation email within the day (max. 2 days/48 hrs). This email will contain 1) your final sales invoice confirming the payment; 2) information relevant to the shipment of your item(s): either the shipment confirmation with expected date of delivery & tracking information, or the arrangement of further details if your shipment needs are more complex.
The item will be marked as ‘sold’ on the website when your payment is received.
Our terms and conditions are applicable to every offer from us as a webshop to you as Consumer. To be able to place an order, you must above the age of 18. If you are younger than 18, we ask you to let a parent or legal guardian place your order. If it comes to our attention that an order is made by a minor, we reserve the right to decline your order.
The payment of an order, as per the received proforma invoice, constitutes a formal acceptance of our terms and conditions, which are always available through our website and can also be printed in pdf version.
In principle, items can be shipped to most countries. The shipment courier (Post or private courier may decline service to certain challenging destinations). Shipments will be arranged for only after payment is received.
Please note that for certain destinations, primarily those outside of the European Union, import customs taxes will need to be paid by the recipient/customer (please see further below for extra information).
The shipment cost that will be added to your purchase price depends on the weight and size of the package, as well as the delivery destination. These costs are provided upfront before you purchase the item; these costs are provided in each product page as well as in the email you will receive from DelAgan containing the proforma invoice. For larger items, you are kindly requested to contact me to obtain a personalised shipment quote and I will put the object on hold for you (max 5 days).
Please note that listed prices are for mainland destinations; overseas departments and territories, such as the French islands, are subject to different (personalised) quotations.
Small and medium sized packages will be sent by the Belgian postal service (BPost) or a private courrier such as GLS. Items of a high value will also be send by an insured private courrier.
Larger items will be sent by private courier. The shipment cost depends on the size of the item and the delivery destination; the final cost will be calculated and sent to you via email before settling the payment.
HOW & WHEN:
Small and medium sized packages: Packages that are small enough will be sent by the Belgian postal service (BPost). The according dimensions are: max 1.5m length, max 3m total surface area, max 30 kg.
Your purchase confirmation email will include an estimation of when you can expect your package as well as the tracking reference number. Track via: track.bpost.be
Larger items: Items exceeding the above size weight limitations will be sent by private courier. Your purchase confirmation email will include further details. We will do our utmost to make sure the item is shipped to you as quickly as possible; this is estimated to take between 1 and 2 weeks depending on the final destination (and eventual customs controls if beyond Europe).
IMPORT CUSTOMS TAXES
For shipments destined beyond European Union borders, I will prepare the necessary documentation (i.e. commercial invoice). Please note that DelAgan cannot be held liable for delays in shipment time related to customs controls.
For US customers please see this website for information about you importing internet purchases into the USA:
Use this quick calculator to calculate import duty & taxes for hundreds of destinations worldwide: https://www.simplyduty.com/import-calculator/
You have a right to change your mind in the unfortunate event that you want to return your chosen product to us.
You have a right to a full refund, but the following conditions do need to be met:
We will check the returned item(s) to ascertain their condition and will confirm your right to a full refund by email; in this case the refund will include the full purchase price as well as the initial shipment cost that you paid when purchasing the item. We will refund you as quickly as possible (within 14 days of the day that the item has reached us).
* Condition and damage: Most of our items are antiques, second hand, and may have been restored/adapted; therefore they are of a certain age and they may not be in perfect ‘factory-like’ condition when they are sold/shipped by us. All flaws and restorations are clearly indicated on the website’s product description page and are known to the customer in advance of purchasing. These flaws will of course not be considered by us as damages incurred during your safe-keeping of the item or its return shipment. Likewise, these flaws cannot be considered as damage incurred during our initial shipment to you.
How will you be refunded?
Once we have received the item and confirmed that the goods are undamaged (please see above for conditions) we will notify you immediately to confirm that you are entitled to a full refund. We will refund you within 14 days after the day that the item has reached us and will do so via bank transfer.
Please inspect your item immediately upon reception. If the item is obviously outwardly damaged upon reception please do NOT SIGN the delivery receipt if there is the mention that you are receiving it ‘in good order’ (the shippers do not accept claims if you have signed this).
If the item has been damaged in transit please report it to us within 24 hours of receipt and send us a photograph. We will refund you and pay for the return shipment if applicable.
All prices are indicated in Euro and are inclusive of taxes. The 'item price' does not include shipment fees; these are provided separately. The total cost of both the item and the shipment (as per costs indicated in the product pages) will be confirmed within the email containing the proforma invoice. DelAgan reserves the right to modify its prices for any given object at any given time. However, payment processing/invoicing will be done in accordance to the price listed at the time of placing the order.
During the first six months, you can in all cases call upon the guaranty (for non-described defects). Afterwards you have to prove that the defects of the item have not been caused by uncareful handling.
I take your privacy just as seriously as I take mine. This website does not place cookies on your PC and your visit to this website will not result in your personal data being gathered or stored for the purpose of sharing it with third parties. I run a person to person business and so I only use your contact details for the purpose of direct communications between us regarding our business transaction, as well as for creating an invoice. Seeing as payments are done by PayPal or bank transfer, I do not require your bank account or credit card information. Any information obtained will not be shared with third parties of any kind.
The personal data Collected by DelAgan is the data you communicate to us via email for the purpose of placing an order:
1) Your name
2) Your address (shipment and billing)
3) Your email address
Data we do not collect: Your IP-address, profile name, password, login profile picture, bank account/credit card information, data obtained by placing cookies or by registering
General Purposes and duration of the processing of data: DelAgan will use the obtained personal data solely for the purposes mentioned below:
We will store your personal data (in the form of the order email and invoice) for a period of minimum seven years as per fiscal regulations.
We do not collect or use your date for the following: Direct marketing, profiling/automated decisions, transfer to third parties (with unlikely exception of a legal obligation following a court order to comply with laws and/or regulations; DelAgan will, if reasonably possible, try to inform you about this beforehand)
Your rights in regards to your data:
Safety and confidentiality:
All content on this site, including the logos, website design, and photographs (unless mentioned otherwise) are the sole property of DelAgan. The content of this site is exclusively intended for the purpose of (window) shopping/placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form without our prior written permission.
DelAgan may modify, correct or delete any content at any time and without prior notice. The Content is provided for informational purposes only and has no legal implications.
DelAgan cannot be held liable for eventual delays or issues regarding the (non)execution of an order as a result of circumstances beyond our control. This may relate to events such as natural catastrophes, attacks, strikes, energy shortages, delays in transport that affect DelAgan and/or its suppliers.
We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at email@example.com. We will do the utmost to confirm reception of your complaint within 2 days and to resolve the matter at hand as swiftly as possible.
All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Belgian law. Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected to these contracts. If as a result of international law the law of a different country applies, the interpretation of the current terms and conditions will in the first instance be done in accordance to Book VI of the Belgian Commerical Code.
By way of Alternative Dispute Resolution measure, the Federal Service de Médiation des Consommateurs has been appointed to receive all demands of out of court settlement of consumer disputes. The Service will intervene directly or transfer your complaint to the appropriate service. You can contact the Service de Médiation des Consommateurs via this link: https://www.mediationconsommateur.be//en
In case of cross border dispute, you can contact the "Online Dispute Resolution" platform of the European Union via this link: https://ec.europa.eu/odr
DelAgan is owned and managed by: An Devriese
Address of company registration: Clos de la Pergola 7 – 1332 Genval - Belgium
Belgian company registration n°: 806804032
(DelAgan is Small enterprise subject to the tax exemption scheme. VAT not applicable)
Phone number: 0470/454946 (from abroad: +32 470 454946)