Order and Payment Procedure and Policy

Step 1: Selection

Each item is described in detail in a webpage dedicated to that item. The cost of the item (taxes included) and, in most cases, its shipment cost are indicated upfront (large items that need to be shipped via a private courier are subject to a personalised price quote).

If you are interested in buying the item you can click on the ‘Contact’ button to send an email to DelAgan.

Step 2: Information request, Placing your Order, Providing your details if relevant

Based on your questions and return answers in regards to the item(s) you wish to purchase, shipment information etc, DelAgan may ask you, when relevant, to provide details such as your address. This information is for the next step. Please check your junk e-mail folder in case my return emails ends up there.

Step 3: Proforma invoice/price quote for your approval and reservation of item

Your above information will enable the confirmation of the total cost (shipment cost + item cost, as provided in the product page), OR the additional calculation of the shipment by private courier if a larger item is concerned. You will receive, via return email a day (or max two) later, your cost confirmation via a proforma invoice. A proforma invoice serves as a price quote/confirmation and does not entail a payment/purchase obligation.

The item will be put on reserve for you as of when you are sent the quote/proforma invoice. This reservation status lasts maximum five days (week- and weekend days)

Please check your junk e-mail folder in case my return emails ends up there.

Step 4: Payment

If you agree with the final cost indicated in the proforma invoice and you wish to purchase the item, then please proceed by paying the invoice. Payments are carried out by PayPal or traditional bank transfer (cash can also be accepted if you are picking up the item yourself).  Most of the items can be bought via www.Etsy.com and paid via creditcard on that platform.

The item will be put on reserve for you as of when you are sent the quote/proforma invoice. This reservation status lasts maximum five days (week- and weekend days); if your payment is not received within that time the reservation will be cancelled. Processing the payment implies that you have accepted DelAgan’s Terms & Conditions, which serves as the contract of sale between us.

Step 5: Confirmation of purchase, sales Invoice, and shipment

Once I have received your payment, I will send you a confirmation email within the day (max. 2 days/48 hrs). This email will contain 1) your final sales invoice confirming the payment; 2) information relevant to the shipment of your item(s): either the shipment confirmation with expected date of delivery & tracking information, or the arrangement of further details if your shipment needs are more complex.

The item will be marked as ‘sold’ on the website when your payment is received. 

Conformity and Guarantee

1. We guarantee that our items are in accordance with your order and meet the detailed description as provided for each item in the webpage dedicated to that item. The descriptions also include dimensions and the condition of the item at the time of sale (defaults, working order, etc). The following cannot be regarded as a defect that entitles you to a refund during the guaranty period: any flaws and defects that have been described upfront prior to your purchase, damage that was directly caused by uncareful handling of the item while in your possession.
2. Our items are second-hand goods (antiques, collectables) of an antique/decorative nature, therefore, you as a consumer, dispose over a 1-year guaranty, as per the applicable Belgian law, on items purchased from us if they do not comply with the given description or are not fit for the intended purpose of that item if other than a purely decorative antique (for example: a chair on which you cannot sit, a table that does not stand).
3. To the extent of what is possible or reasonable, a repair can be opted for. Only if repair is excessive or impossible, or impossible to deliver within a reasonable time, do you have the right to a refund or to demand the dissolution of the contract of sale. If the defect is minor, you cannot claim a refund.
4. During the 1-year guaranty period and within the legal limits, we will pay for the return shipment (if applicable) of items showing a (non-described) defect, and refund the item if agreed that a repair is not an option. Replacement of items is not possible given their unique nature.

During the first six months, you can in all cases call upon the guaranty (for non-described defects). Afterwards you have to prove that the defects of the item have not been caused by uncareful handling.

Privacy and Security Statement

I take your privacy just as seriously as I take mine. This website does not place cookies on your PC and your visit to this website will not result in your personal data being gathered or stored for the purpose of sharing it with third parties. I run a person to person business and so I only use your contact details for the purpose of direct communications between us regarding our business transaction, as well as for creating an invoice. Seeing as payments are done by PayPal or bank transfer, I do not require your bank account or credit card information. Any information obtained will not be shared with third parties of any kind.

Regarding Privacy Protection and the European General Data Protection Regulation (GDPR):

General terms:

• DelAgan, as a Belgian company, applies the “law of December 8, 1992 on Privacy Protection in relation to the Processing of Personal Data” as modified by the “law of December 11, 1998” and by the “law of June 13, 2005 on electronic communications”.
• DelAgan declares to abide by the European General Data Protection Regulation 2016/679 of 27 April 2016 with this Privacy Policy.
• DelAgan takes responsibility for the processing of your personal data.

The personal data Collected by DelAgan is the data you communicate to us via email for the purpose of placing an order: 

1) Your name

2) Your address (shipment and billing)

3) Your email address

Data we do not collect:  Your IP-address, profile name, password, login profile picture, bank account/credit card information, data obtained by placing cookies or by registering

General Purposes and duration of the processing of data: DelAgan will use the obtained personal data solely for the purposes mentioned below:

• Delivery and invoice-details of the articles ordered by you, based on the provision of the article(s) that you requested.
• E-mail communications in regards to the above purchase/payment/invoice/shipment.

We will store your personal data (in the form of the order email and invoice) for a period of minimum seven years as per fiscal regulations.

We do not collect or use your date for the following: Direct marketing, profiling/automated decisions, transfer to third parties (with unlikely exception of a legal obligation following a court order to comply with laws and/or regulations; DelAgan will, if reasonably possible, try to inform you about this beforehand)

Your rights in regards to your data:

• You have the right to freely obtain at any moment access to your personal data (i.e. a copy of the email you sent to DelAgan), as well as to be informed about the use of your personal data.
• You have the right to request DelAgan to correct, delete or complement your personal data. This will however, be for the purpose of information only, seeing as I do not store any personal data and I cannot delete/modify a past issued invoice.
• You have the right to object and are not obliged to provide us with your personal data, however please note that the delivery of certain services (i.e. shipment) is not possible in case you refuse to provide us with certain personal data.
• You can exercise your rights by contacting us, either through e-mail (info@delagan.com) or by mail to: DelAgan/An Devriese – Clos de la Pergola 7 – 1332 Genval - Belgium
• You have the right to file a complaint with the Data Protection Authority: Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-maill: contact@apd-gba.be. This does not affect a provision before the civil court. If you have suffered damages caused by the processing of your personal data you can file a claim for damages.

Safety and confidentiality:

• We have adopted safety measures which are suited on both a technical and an organisational level to avoid the destruction, the loss, the forgery, the adjustment, the non-authorised access or the notification of the personal data by accident to a third party, as well as the non-authorised processing of these data.
• DelAgan shall not be liable in any way for direct or indirect damages caused by a wrongfully or improper use of the personal data by a third party.
• You are solely responsible for the use of the Website on your computer, IP-address and identification data, as well as for the confidentiality.
• DelAgan does not have any employees who could access and compromise/transfer your data.

Force Majeure/ Unexpected Events Beyond Our Control

DelAgan cannot be held liable for eventual delays or issues regarding the (non)execution of an order as a result of circumstances beyond our control. This may relate to events such as natural catastrophes, attacks, strikes, energy shortages, delays in transport that affect DelAgan and/or its suppliers.