Order and Payment Procedure/Policy
Returns and Refunds
Items Damaged During Shipment
Conformity and Guarantee
Privacy and Security Statement
Content and Copyright Notice
Force Majeure/ Unexpected Events Beyond Our Control Complaints Procedure and Conflicts
Step 1: Selection
Each item is described in detail in a webpage dedicated to that item. The cost of the item (taxes included) and, in most cases, its shipment cost are indicated upfront (large items that need to be shipped via a private courier are subject to a personalised price quote).
Click on ‘YES, I want to buy this’ at the bottom of the page description if you are interested in buying the item; you will be redirected to the next step of the process.
Step 2: Placing your order
You will be redirected to the ‘Enquiry and Order Placement’ page that contains general information as well as a contact form. Here you can ask for more information, place your order, and get a quote for the shipment of a large item. Sending me an email does not imply a purchase obligation.
The email is to contain the following information:
1) The item(s) that you wish to buy
2) The address to where the shipment needs to be delivered (unless you wish to pick up the item yourself in
3) OR simply ask me for more information
You will be asked to accept the Terms & Conditions at the time of sending the message. This does not imply a purchase obligation but is just a confirmation that you are aware and accept the terms & conditions.
Step 3: Proforma invoice/price quote for your approval and reservation of item
Your above information will enable the confirmation of the total cost (shipment cost + item cost, as provided in the product page), OR the additional calculation of the shipment by private courier if a larger item is concerned. You will receive, via return email a day (or max two) later, your cost confirmation via a proforma invoice. A proforma invoice serves as a price quote/confirmation and does not entail a payment/purchase obligation.
The item will be put on reserve for you as of when you are sent the quote/proforma invoice. This reservation status lasts maximum five days (week- and weekend days)
Please check your junk e-mail folder in case my return emails ends up there.
Step 4: Payment
If you agree with the final cost indicated in the proforma invoice and you wish to purchase the item, then please proceed by paying the invoice. Payments are carried out by PayPal or traditional bank transfer (cash can also be accepted if you are picking up the item yourself).
The item will be put on reserve for you as of when you are sent the quote/proforma invoice. This reservation status lasts maximum five days (week- and weekend days); if your payment is not received within that time the reservation will be cancelled. Processing the payment implies that you have accepted DelAgan’s Terms & Conditions, which serves as the contract of sale between us.
Step 5: Confirmation of purchase, sales Invoice, and shipment
Once I have received your payment, I will send you a confirmation email within the day (max. 2 days/48 hrs). This email will contain 1) your final sales invoice confirming the payment; 2) information relevant to the shipment of your item(s): either the shipment confirmation with expected date of delivery & tracking information, or the arrangement of further details if your shipment needs are more complex.
The item will be marked as ‘sold’ on the website when your payment is received.
Our terms and conditions are applicable to every offer from us as a webshop to you as Consumer. To be able to place an order, you must above the age of 18. If you are younger than 18, we ask you to let a parent or legal guardian place your order. If it comes to our attention that an order is made by a minor, we reserve the right to decline your order.
The payment of an order, as per the received proforma invoice, constitutes a formal acceptance of our terms and conditions, which are always available through our website and can also be printed in pdf version.
You have a right to change your mind in the unfortunate event that you want to return your chosen product to us.
You have a right to a full refund, but the following conditions do need to be met:
We will check the returned item(s) to ascertain their condition and will confirm your right to a full refund by email; in this case the refund will include the full purchase price as well as the initial shipment cost that you paid when purchasing the item. We will refund you as quickly as possible (within 14 days of the day that the item has reached us).
* Condition and damage: Most of our items are antiques, second hand, and may have been restored/adapted; therefore they are of a certain age and they may not be in perfect ‘factory-like’ condition when they are sold/shipped by us. All flaws and restorations are clearly indicated on the website’s product description page and are known to the customer in advance of purchasing. These flaws will of course not be considered by us as damages incurred during your safe-keeping of the item or its return shipment. Likewise, these flaws cannot be considered as damage incurred during our initial shipment to you.
How will you be refunded?
Once we have received the item and confirmed that the goods are undamaged (please see above for conditions) we will notify you immediately to confirm that you are entitled to a full refund. We will refund you within 14 days after the day that the item has reached us and will do so via bank transfer.
Please inspect your item immediately upon reception. If the item is obviously outwardly damaged upon reception please do NOT SIGN the delivery receipt if there is the mention that you are receiving it ‘in good order’ (the shippers do not accept claims if you have signed this).
If the item has been damaged in transit please report it to us within 24 hours of receipt and send us a photograph. We will refund you and pay for the return shipment if applicable.
All prices are indicated in Euro and are inclusive of taxes. The 'item price' does not include shipment fees; these are provided separately. The total cost of both the item and the shipment (as per costs indicated in the product pages) will be confirmed within the email containing the proforma invoice. DelAgan reserves the right to modify its prices for any given object at any given time. However, payment processing/invoicing will be done in accordance to the price listed at the time of placing the order.
During the first six months, you can in all cases call upon the guaranty (for non-described defects). Afterwards you have to prove that the defects of the item have not been caused by uncareful handling.
I take your privacy just as seriously as I take mine. This website does not place cookies on your PC and your visit to this website will not result in your personal data being gathered or stored for the purpose of sharing it with third parties. I run a person to person business and so I only use your contact details for the purpose of direct communications between us regarding our business transaction, as well as for creating an invoice. Seeing as payments are done by PayPal or bank transfer, I do not require your bank account or credit card information. Any information obtained will not be shared with third parties of any kind.
Our website is fully secure and is monitored by SiteLock – a cloud-based security tool – that scans for malware and vulnerabilities on a daily basis and immediately fixes any detected threats. The according security badge on our homepage enables you to see that our site is secure.
The personal data Collected by DelAgan is the data you communicate to us via email for the purpose of placing an order:
1) Your name
2) Your address (shipment and billing)
3) Your email address
Data we do not collect: Your IP-address, profile name, password, login profile picture, bank account/credit card information, data obtained by placing cookies or by registering
General Purposes and duration of the processing of data: DelAgan will use the obtained personal data solely for the purposes mentioned below:
We will store your personal data (in the form of the order email and invoice) for a period of minimum seven years as per fiscal regulations.
We do not collect or use your date for the following: Direct marketing, profiling/automated decisions, transfer to third parties (with unlikely exception of a legal obligation following a court order to comply with laws and/or regulations; DelAgan will, if reasonably possible, try to inform you about this beforehand)
Your rights in regards to your data:
Safety and confidentiality:
All content on this site, including the logos, website design, and photographs (unless mentioned otherwise) are the sole property of DelAgan. The content of this site is exclusively intended for the purpose of (window) shopping/placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form without our prior written permission.
DelAgan may modify, correct or delete any content at any time and without prior notice. The Content is provided for informational purposes only and has no legal implications.
DelAgan cannot be held liable for eventual delays or issues regarding the (non)execution of an order as a result of circumstances beyond our control. This may relate to events such as natural catastrophes, attacks, strikes, energy shortages, delays in transport that affect DelAgan and/or its suppliers.
DelAgan is owned and managed by: An Devriese
Address of company registration: Clos de la Pergola 7 – 1332 Genval - Belgium
Belgian company registration n°: 806804032
(DelAgan is Small enterprise subject to the tax exemption scheme. VAT not applicable)
Phone number: 0470/454946 (from abroad: +32 470 454946)