Terms & conditions


Terms & Conditions

INDEX:

 

Order and Payment Procedure/Policy

Applicability

Shipment Policy

Returns and Refunds

Items Damaged During Shipment

Listed Prices

Conformity and Guarantee

Privacy and Security Statement

Content and Copyright Notice

Force Majeure/ Unexpected Events Beyond Our Control Complaints Procedure and Conflicts 

Company Identification

 

Download a PDF version of the terms and conditions here.

Order and Payment Procedure and Policy

 

Step 1: Selection


Each item is described in detail in a webpage dedicated to that item. The cost of the item (taxes included) and, in most cases, its shipment cost are indicated upfront (large items that need to be shipped via a private courier are subject to a personalised price quote).

Click on ‘YES, I want to buy this’ at the bottom of the page description if you are interested in buying the item; you will be redirected to the next step of the process.


Step 2: Placing your order


You will be redirected to the ‘Order Placement’ page that contains general information as well as a contact form.  Here you can ask for more information, place your order, and get a quote for the shipment of a large item. Sending me an email does not imply a purchase obligation.

 

The email is to contain the following information:

1) The item(s) that you wish to buy

2) The address to where the shipment needs to be delivered (unless you wish to pick up the item yourself in   

    Genval, Belgium)

3) OR simply ask me for more information

 

You will be asked to accept the Terms & Conditions at the time of sending the message. This does not imply a purchase obligation but is just a confirmation that you are aware and accept the terms & conditions.

 

Step 3: Proforma invoice/price quote for your approval and reservation of item


Your above information will enable the confirmation of the total cost (shipment cost + item cost, as provided in the product page), OR the additional calculation of the shipment by private courier if a larger item is concerned. You will receive, via return email a day (or max two) later, your cost confirmation via a proforma invoice. A proforma invoice serves as a price quote/confirmation and does not entail a payment/purchase obligation.

The item will be put on reserve for you as of when you are sent the quote/proforma invoice. This reservation status lasts maximum five days (week- and weekend days)

Please check your junk e-mail folder in case my return emails ends up there.


Step 4: Payment


If you agree with the final cost indicated in the proforma invoice and you wish to purchase the item, then please proceed by paying the invoice. Payments are carried out by traditional bank transfer (cash can also be accepted if you are picking up the item yourself).  

The item will be put on reserve for you as of when you are sent the quote/proforma invoice. This reservation status lasts maximum five days (week- and weekend days); if your payment is not received within that time the reservation will be cancelled. Processing the payment implies that you have accepted DelAgan’s Terms & Conditions, which serves as the contract of sale between us.


Step 5: Confirmation of purchase, sales Invoice, and shipment


Once I have received your payment on my bank account, I will send you a confirmation email within the day (max. 2 days/48 hrs). This email will contain 1) your final sales invoice confirming the payment; 2) information relevant to the shipment of your item(s): either the shipment confirmation with expected date of delivery & tracking information, or the arrangement of further details if your shipment needs are more complex.


The item will be marked as ‘sold’ on the website when your payment is received. 

 

Applicability


Our terms and conditions are applicable to every offer from us as a webshop to you as Consumer. To be able to place an order, you must above the age of 18. If you are younger than 18, we ask you to let a parent or legal guardian place your order. If it comes to our attention that an order is made by a minor, we reserve the right to decline your order.

The payment of an order, as per the received proforma invoice, constitutes a formal acceptance of our terms and conditions, which are always available through our website and can also be printed in pdf version.

 


Shipment Policy


Take me to the shipment Information page.

Returns and Refunds

 

What about returns and refunds?

 

You have a right to change your mind in the unfortunate event that you want to return your chosen product to us.

You have a right to a full refund, but the following conditions do need to be met:

 

  • First notify us by email/letter that you are returning the item to us. This email/letter must be received by us within the first 14 days after you received the package (i.e when you signed for its reception). You may use the withdrawal form as per the EU e-commerce directives, which is downloadable as a PDF (scroll down this section). 
  • The item must be shipped back to us and received by us within 14 days of your sending the above mentioned withdrawal email/letter.
  • The item must be returned to us in the same condition* in which you received it (clearly used and/or damaged items will not be refunded). You are responsible for the condition of the item until it reaches us, this includes any shipment related risks. Therefore:                                  

 

  • In as far as possible, please use the original boxes and wrappings in order to protect the item during return shipment. If the original packaging is unusable after opening, please make sure to use suitable replacement packaging and protect the item (bubble wrap, etc) 
  • Take good care of the item while it is in your possession.
  • The arrangements and the costs of the return shipment are your responsibility.


We will check the returned item(s) to ascertain their condition and will confirm your right to a full refund by email; in this case the refund will include the full purchase price as well as the initial shipment cost that you paid when purchasing the item. We will refund you as quickly as possible (within 14 days of the day that the item has reached us).


* Condition and damage: Most of our items are antiques, second hand, and may have been restored/adapted; therefore they are of a certain age and they may not be in perfect ‘factory-like’ condition when they are sold/shipped by us. All flaws and restorations are clearly indicated on the website’s product description page and are known to the customer in advance of purchasing. These flaws will of course not be considered by us as damages incurred during your safe-keeping of the item or its return shipment. Likewise, these flaws cannot be considered as damage incurred during our initial shipment to you.


How will you be refunded?


Once we have received the item and confirmed that the goods are undamaged (please see above for conditions) we will notify you immediately to confirm that you are entitled to a full refund. We will refund you within 14 days after the day that the item has reached us and will do so via bank transfer.


Download a PDF version of the purchase withdrawal form here.

Items Damaged During Shipment


Please inspect your item immediately upon reception. If the item has been damaged in transit please report it to us within 24 hours of receipt and send us a photograph. We will refund you and pay for the return shipment if applicable.

Listed Prices

 

All prices are indicated in Euro and are inclusive of taxes. The 'item price' does not include shipment fees; these are provided separately. The total cost of both the item and the shipment (as per costs indicated in the product pages) will be confirmed within the email containing the proforma invoice. DelAgan reserves the right to modify its prices for any given object at any given time. However, payment processing/invoicing will be done in accordance to the price listed at the time of placing the order.

Conformity and Guarantee

 

  1. We guarantee that our items are in accordance with your order and meet the detailed description as provided for each item in the webpage dedicated to that item. The descriptions also include dimensions and the condition of the item at the time of sale (defaults, working order, etc). The following cannot be regarded as a defect that entitles you to a refund during the guaranty period: any flaws and defects that have been described upfront prior to your purchase, damage that was directly caused by uncareful handling of the item while in your possession.
  2. Our items are second-hand goods (antiques, collectables) of an antique/decorative nature, therefore, you as a consumer, dispose over a 1-year guaranty, as per the applicable Belgian law, on items purchased from us if they do not comply with the given description or are not fit for the intended purpose of that item if other than a purely decorative antique (for example: a chair on which you cannot sit, a table that does not stand).
  3. To the extent of what is possible or reasonable, a repair can be opted for. Only if repair is excessive or impossible, or impossible to deliver within a reasonable time, do you have the right to a refund or to demand the dissolution of the contract of sale. If the defect is minor, you cannot claim a refund.
  4. During the 1-year guaranty period and within the legal limits, we will pay for the return shipment (if applicable) of items showing a (non-described) defect, and refund the item if agreed that a repair is not an option. Replacement of items is not possible given their unique nature.


During the first six months, you can in all cases call upon the guaranty (for non-described defects). Afterwards you have to prove that the defects of the item have not been caused by uncareful handling.

Privacy and Security Statement

 

I take your privacy just as seriously as I take mine. This website does not place cookies on your PC and your visit to this website will not result in your personal data being gathered or stored for the purpose of sharing it with third parties. I run a person to person business and so I only use your contact details for the purpose of direct communications between us regarding our business transaction, as well as for creating an invoice. Seeing as payments are done by bank transfer, I do not require your bank account or credit card information. Any information obtained will not be shared with third parties of any kind.

 

Our website is fully secure and is monitored by SiteLock  – a cloud-based security tool – that scans for malware and vulnerabilities on a daily basis and immediately fixes any detected threats. The according security badge on our homepage enables you to see that our site is secure.

 

Regarding Privacy Protection and the European General Data Protection Regulation (GDPR):

 

General terms:

  • DelAgan, as a Belgian company, applies the “law of December 8, 1992 on Privacy Protection in relation to the Processing of Personal Data” as modified by the “law of December 11, 1998” and by the “law of June 13, 2005 on electronic communications”.
  • DelAgan declares to abide by the European General Data Protection Regulation 2016/679 of 27 April 2016 with this Privacy Policy.
  • DelAgan takes responsibility for the processing of your personal data.


The personal data Collected by DelAgan is the data you communicate to us via email for the purpose of placing an order: 

1) Your name

2) Your address (shipment and billing)

3) Your email address

 

Data we do not collect:  Your IP-address, profile name, password, login profile picture, bank account/credit card information, data obtained by placing cookies or by registering

 

General Purposes and duration of the processing of data: DelAgan will use the obtained personal data solely for the purposes mentioned below:

  • Delivery and invoice-details of the articles ordered by you, based on the provision of the article(s) that you requested.
  • E-mail communications in regards to the above purchase/payment/invoice/shipment.

 

We will store your personal data (in the form of the order email and invoice) for a period of minimum seven years as per fiscal regulations.

 

We do not collect or use your date for the following: Direct marketing, profiling/automated decisions, transfer to third parties (with unlikely exception of a legal obligation following a court order to comply with laws and/or regulations; DelAgan will, if reasonably possible, try to inform you about this beforehand)

 

Your rights in regards to your data:

  • You have the right to freely obtain at any moment access to your personal data (i.e. a copy of the email you sent to DelAgan), as well as to be informed about the use of your personal data.
  • You have the right to request DelAgan to correct, delete or complement your personal data. This will however, be for the purpose of information only, seeing as I do not store any personal data and I cannot delete/modify a past issued invoice.
  • You have the right to object and are not obliged to provide us with your personal data, however please note that the delivery of certain services (i.e. shipment) is not possible in case you refuse to provide us with certain personal data.
  • You can exercise your rights by contacting us, either through e-mail (info@delagan.com) or by mail to: DelAgan/An Devriese – Clos de la Pergola 7 – 1332 Genval - Belgium
  • You have the right to file a complaint with the Data Protection Authority: Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-maill: contact@apd-gba.be. This does not affect a provision before the civil court. If you have suffered damages caused by the processing of your personal data you can file a claim for damages.

 

Safety and confidentiality:

  • We have adopted safety measures which are suited on both a technical and an organisational level to avoid the destruction, the loss, the forgery, the adjustment, the non-authorised access or the notification of the personal data by accident to a third party, as well as the non-authorised processing of these data.
  • DelAgan shall not be liable in any way for direct or indirect damages caused by a wrongfully or improper use of the personal data by a third party.
  • You are solely responsible for the use of the Website on your computer, IP-address and identification data, as well as for the confidentiality.
  • DelAgan does not have any employees who could access and compromise/transfer your data.


Content and Copyright Notice


All content on this site, including the logos, website design, and photographs (unless mentioned otherwise) are the sole property of DelAgan. The content of this site is exclusively intended for the purpose of (window) shopping/placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form without our prior written permission.

DelAgan may modify, correct or delete any content at any time and without prior notice. The Content is provided for informational purposes only and has no legal implications.

Force Majeure/ Unexpected Events Beyond Our Control


DelAgan cannot be held liable for eventual delays or issues regarding the (non)execution of an order as a result of circumstances beyond our control. This may relate to events such as natural catastrophes, attacks, strikes, energy shortages, delays in transport that affect DelAgan and/or its suppliers.

Complaints Procedure and Conflicts

 

Take me to the Complaints Procedure and Conflicts page.

Company Identification

 

DelAgan is owned and managed by: An Devriese

Address of company registration: Clos de la Pergola 7 – 1332 Genval - Belgium

Belgian VAT number (also company registration n°): BE 0806804032

Bank account number: 733-0529494-01 (IBAN: BE43 7330 5294 9401)

Phone number: 0470/454946 (from abroad: +32 470 454946)

E-mail: info@delagan.com