Shipment info

 TIP

You can tell the Post here where they can leave your package if you are not at home (a neighbour?).

Shipment Info

In principle, items can be shipped to most countries. The shipment courier (Post or private courier may decline service to certain challenging destinations). Shipments will be arranged for only after payment is received. Please note that for certain destinations, primarily those outside of the European Union, import customs taxes will need to be paid by the recipient/customer (please see further below for extra information).

 

COSTS:

 

The shipment cost that will be added to your purchase price depends on the weight and size of the package, as well as the delivery destination. These costs are provided upfront before you purchase the item; these costs are provided in each product page as well as in the email you will receive from DelAgan containing the proforma invoice. For larger items, you are kindly requested to contact me to obtain a personalised shipment quote and I will put the object on hold for you (max 5 days).

 

Small packages will be sent by the Belgian postal service (BPost) and the below standard rates are applied.

Larger items will be sent by private courier. The shipment cost depends on the size of the item and the delivery destination; the final cost will be calculated and sent to you via email before settling the payment.  

 

HOW & WHEN:

 

Small packages: Packages that are small enough will be sent by the Belgian postal service (BPost). The according dimensions are:  max 1.5m length, max 3m total surface area, max 30 kg.

Your purchase confirmation email will include an estimation of when you can expect your package as well as the tracking reference number. Track via: track.bpost.be

In principle, the estimated delivery date should be accurate seeing as the Post ensures delivery within 24 hours (within Belgium); however, please note that no guarantees can be given.

Your package will be delivered to you at the address you provided and will need to be signed for; if no one is home you will get a ‘postal note’ giving you the choice to arrange for a 2nd delivery or to pick it up from your closest Post office within 14 days.

 

Larger items: Items exceeding the above size weight limitations will be sent by private courier. Your purchase confirmation email will include further details. We will do our utmost to make sure the item is shipped to you as quickly as possible; this is estimated to take between 1 and 2 weeks depending on the final destination (and eventual customs controls if beyond Europe).

 

IMPORT CUSTOMS TAXES 

 

For shipments destined beyond European Union borders, I will prepare the necessary documentation (i.e. commercial invoice). Please note that DelAgan cannot be held liable for delays in shipment time related to customs controls.

 

For US customers please see this website for information about you importing internet purchases into the USA:

https://www.cbp.gov/trade/basic-import-export/internet-purchases

 

Use this quick calculator to calculate import duty & taxes for hundreds of destinations worldwide: https://www.simplyduty.com/import-calculator/