Complaints Procedure and Conflicts

Complaints Procedure & Conflicts

We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at info@delagan.com. We will do the utmost to confirm reception of your complaint within 2 days and to resolve the matter at hand as swiftly as possible.

 

All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Belgian law.  Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected to these contracts. If as a result of international law the law of a different country applies, the interpretation of the current terms and conditions will in the first instance be done in accordance to Book VI of the Belgian Commerical Code.

 

By way of Alternative Dispute Resolution measure, the Federal Service de M├ędiation des Consommateurs has been appointed to receive all demands of out of court settlement of consumer disputes. The Service will intervene directly or transfer your complaint to the appropriate service. You can contact the Service de M├ędiation des Consommateurs via this link: https://www.mediationconsommateur.be//en

 

In case of cross border dispute, you can contact the "Online Dispute Resolution" platform of the European Union via this link: https://ec.europa.eu/odr